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General Sales Conditions

Last Update : 04/11/2023


Identification : is a website of SAS INSTITUT WUSHUGUAN, a company with a capital of 142,674 euros, whose head office is located at 166 Route de Masseribaut 31620 Villeneuve les bouloc.

Siren number: 514 9600 046 RCS Toulouse

Intra-community VAT number: FR22560801300

CNIL number: 1609030V0.

Armorer's approval issued by the Toulouse prefecture.

Responsible for the website: SAS Institut Wushuguan / Hosting: Monarobase

Customer Service: by email and by telephone on (+33) 6 61 26 52 62, Monday to Saturday, from 9 a.m. to 7 p.m.

Mail and warehouse address: Wushuguan, 166 Route de Masseribaut, 31620 Villeneue les Bouloc, France.


Article 1 – Product prices

1.1 The prices of the products are indicated in euros, all taxes included, excluding participation in processing and shipping costs, which are payable in addition by the buyer and will be indicated before the final validation of the order form.

1.2 All orders are payable in euros regardless of their origin.

1.3 INSTITUT WUSHUGUAN reserves the right to modify its prices at any time.The products will however be invoiced on the basis of the prices in force at the time of the registration of the orders.

1.4 For any order shipped outside the European Union, the amount of the purchases is invoiced excluding tax.Customs duties, import duties or other local taxes may be required upon receipt.The amount of these taxes may vary depending on the country of delivery.These costs are the sole responsibility of the buyer.Similarly, any declarations or formalities necessary for import are entirely the responsibility of the buyer.Before any order, we advise you to check with your local authorities.

Article 2 - Order

- On the Internet:

- By Email:

- By Telephone (+33) 6 61 26 52 62. Monday to Saturday from 9 a.m. to 7 p.m.

To be able to place your order, we invite you to follow an identification process during which you will be required to provide information concerning your identification.The customer undertakes to preserve the confidentiality of this various information, under penalty of being held responsible in the event of fraudulent use by a third party.INSTITUT WUSHUGUAN undertakes for its part to preserve the confidentiality of the identification information of its customers.

Article 3 – Validation

Any order implies the buyer's unreserved acceptance of these conditions of sale.The buyer acknowledges having read it before validating his order form and accepting the terms.The validation of the order therefore implies acceptance of these conditions. Unless proven otherwise, the data recorded by INSTITUT WUSHUGUAN constitutes proof of all transactions made by INSTITUT WUSHUGUAN and its customers.

Article 4 – Availability

Our product offers and prices are valid as long as they are presented on the site and within the limits of available stocks.In the event that, for reasons beyond our control, the product you have ordered is subject to unavailability, we will notify you by post or email and your order will be canceled or refunded within 30 days of payment.

Article 5 – Delivery

5.1 Products purchased on are delivered to mainland France, Corsica, Monaco, DOM-TOM, and other countries.Depending on the countries and the products to be transported, your order may require the preparation of an estimate, or for logistical reasons may not be possible. This information will be communicated to you on the order process page, and may terminate the online order.For any additional information, please contact our Customer Service. To the shipping time indicated during the order is added the processing time (from 1 to 5 working days).In the event of products requiring a supply from us, additional time may be necessary.This is indicated on the product sheet.The times mentioned are usual average times.

5.2 The products are delivered to the delivery address that you indicated during the ordering process.

5.3 In the event of delivery by a carrier requiring an appointment to be made with the customer, the latter will contact you 15 days at the latest from the date of your order validation. INSTITUT WUSHUGUAN cannot be responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals by the carrier.

5.4 In the event of a group order for several items, including products requiring a supply from us, your entire order will be shipped on the date of availability of the product with the longest lead time.

5.5 For any order paid by check or bank transfer, the deadlines mentioned must be considered from the receipt of the check or bank transfer by our services.

5.6 You must notify the carrier and INSTITUT WUSHUGUAN of any reservations about the product delivered (for example: damaged package, already opened, etc.). In the event of a damaged product during unpacking, contact our Customer Service as soon as possible.

Depending on the cases defined in article 12 below, you can benefit from the exchange and refund conditions provided for in this article.

Article 6 – Payment

Payment for your purchases can be made:

- by credit card: Visa, MasterCard.

The debit of the bank card is made at the time of validation of the order.Our site is secured by SSL encryption and we use the secure E-Transaction system, provided by the Crédit Agricole bank.

- or by bank transfer. Our bank details are sent to you on the last page of the ordering process and are then reminded to you by e-mail.Please contact your bank for any questions relating to making a bank transfer.Your payment must imperatively reach us within 10 days from the date of the order.

Article 7 – Reimbursement

Refunds of products in the cases referred to in Articles 5 and 8 will be made as soon as possible and at the latest within 30 days of the date on which the right was exercised. Reimbursement will be made on the proposal of INSTITUT WUSHUGUAN by bank transfer or by bank check addressed to the name of the customer who placed the order and to the billing address.However, it is specified in the case of a total or partial payment by coupon, that it cannot be refunded. The advantages obtained during the purchase of a product will be canceled in the event of return of the product accompanied by a refund of said product.

Article 8 – Right of withdrawal

8.1 – In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal from INSTITUT WUSHUGUAN and return your order to us. For any order shipped, only the price of the product(s) purchased and the shipping costs will be refunded.Return costs are the responsibility of our customers.In the event of a return made by our services, the amount will be deducted from the refunded sums. Returns of orders must be made to our address, in their original condition and complete (packaging, accessories, instructions, etc.) allowing a new sale in new condition, and accompanied by a copy of the purchase invoice. Refunds of orders due to withdrawal can only take place if all the clauses described in article 8.1 are respected.

8.2 – Products excluded from the right of withdrawal In accordance with the regulations in force, the right of withdrawal cannot be exercised for goods manufactured or personalized for the customer.All personalized clothing and items, products available only on order, as well as all media (VCD, DVD, Books, etc.) are therefore excluded from the right of withdrawal.

8.3 – Return address: WUSHUGUAN 166, ROUTE DE MASSERIBAUT 31620 VILLENEUVE LES BOULOC FRANCE For better management, please contact our customer service to inform them of any returns.

Article 9 - Customer Service

For any information or questions, our Customer Service is at your disposal:

By e-mail and by telephone on (+33) 6 61 26 52 62.

The tracking of your orders as well as your purchase invoices are accessible from your “My Account” page on the website.Your username and password will be required to access it.

Article 10 – Intellectual property

10.1 – All texts, illustrations and images reproduced or represented on the site are strictly reserved under copyright as well as intellectual property and for the whole world.As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code.Any total or partial reproduction or representation of the site or of all or part of the elements therein is strictly prohibited.

10.2 – The corporate names, trademarks and distinctive signs reproduced on the site are protected under trademark law.The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the trademark holder.

10.3 – Certain products such as DVDs in particular are subject to personal and specific rights of use regulating copies, public distribution, rental.You must respect the general conditions of sale of these products, and INSTITUT WUSHUGUAN cannot be held responsible for the uses that may be made of the products in this context.

Article 11 – Liability

The products offered comply with the French legislation in force and the standards applicable in France.The responsibility of INSTITUT WUSHUGUAN cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.).It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.

Photos are for illustrative purposes.We invite you to refer to the description of each product to know its precise characteristics;and in case of doubt or if you would like additional information, do not hesitate to contact our Customer Service.

Article 12 – Legal Guarantee

12.1 – In accordance with the legal provisions in force relating to the conformity of the goods with the contract, we will refund or exchange products that appear to be defective or that do not correspond to your order.If you request a refund, please contact our Customer Service.Any request must be made within a maximum period of two months following the appearance of the problem.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, etc.).

You also benefit from the legal guarantee against hidden defects in accordance with the legal provisions specified in particular in the appendix to these conditions.

The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 8.

12.2 – Martial arts mats and surfaces: Only normal use of a martial arts mat or surface is guaranteed.Excluded from the warranty is damage that may be caused by shoes, martial arts weapons and other objects.The 2-year contractual warranty runs from the date of invoice.

Article 13 – Applicable law – Disputes

This agreement is subject to French law.The language of this contract is French.In the event of a dispute with professionals and/or traders, the courts of Toulouse (France) will be competent.In the event of a dispute of any kind, the courts of Toulouse (France) will have sole jurisdiction.

Article 14 – Personal information

The information and data concerning you are necessary for the management of your order and for our commercial relations.They can be transmitted to the companies which contribute to these relations such as those in charge of the execution of the services and orders for their management, execution, treatment and payment.This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.

In accordance with the Data Protection Act of January 6, 1978, you have a right of access, rectification and opposition to personal data concerning you.You just have to write to us at the address: Wushuguan, 166 route de Masseribaut, 31620 Villeneuve les bouloc, giving us your surname, first name, e-mail address and if possible your customer reference.In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent.A response will then be sent to you within 2 months of receipt of the request.

Depending on your choices made when creating or viewing your account, you may receive offers from our company.If you no longer want it, you can ask us at any time by specifying it by mail or by e-mail to our customer service.

Our site is also designed to be particularly attentive to the needs of our customers.This is one of the reasons why we use cookies.The purpose of the cookie is to signal your visit to our site.Cookies are therefore only used by INSTITUT WUSHUGUAN for the purpose of improving the personalized service intended for you.

INSTITUT WUSHUGUAN is registered with the CNIL and acts in accordance with the regulations in force.

Article 15 – Personalization work (embroidery, screen printing, DTF printing)

15.1 - Guarantee of eviction: Intellectual property. Any order relating to the reproduction of a drawing, model, brand or other benefiting from the protection of the Intellectual Property Code implies on the part of the Customer the affirmation of the existence of a reproduction right for his benefit. In the event that an order gives rise to an action for infringement and/or unfair competition, it is formally stipulated that the customer alone will bear the possible burden of civil judgments and all the costs incurred by INSTITUT WUSHUGUAN.

15.2 - Products excluded from the right of withdrawal: In accordance with the regulations in force, the right of withdrawal cannot be exercised for goods manufactured or personalized for the customer.All clothing and items personalized are therefore excluded from the right of withdrawal.

15.3 - Samples: Upon payment, the company INSTITUT WUSHUGUAN offers for sale, on its website, samples of all the clothing that they offer to personalize, as well as samples of printing and embroidery on textiles. To the extent that the customer does not make a prior request, he undertakes to accept the quality of the clothing and/or embroidery which will be delivered to him, without being able to engage the responsibility of INSTITUT WUSHUGUAN.

Article 16 – General conditions of use of products

Read the details on page 2 : Click here.

Article 17 – Legal notice and privacy policy

Read the details on page 3 : Click here.